Warranty & Support Services
Effective Date: 01.11.2024
At PeryHome, we are dedicated to providing high-quality products and reliable support to ensure our customers are satisfied with their purchases. This Warranty & Support Services page outlines your rights under Polish law, our warranty coverage, and how to get assistance with your product.
1. Legal Warranty (Statutory Warranty)
Under Polish consumer law, all products purchased by consumers come with a two-year legal warranty (rękojmia) from the date of delivery. This statutory warranty covers any defects or non-compliance with the sale contract.
- Warranty Period: 2 years from the date you receive your product.
- Coverage: Covers manufacturing defects, material faults, or any issues that make the product non-compliant with the contract.
- Consumer Rights: If the product is faulty, you have the right to request a repair or replacement at no additional cost. If repair or replacement is impossible or would cause significant inconvenience, you may request a price reduction or a full refund.
2. Filing a Warranty Claim
If you experience an issue with your product and would like to file a warranty claim, please follow these steps:
- Contact Our Support Team: Reach out to us at [Insert Email] or call us at +48 453 099 877
- Provide Proof of Purchase: Please have your order number or purchase receipt ready to confirm your warranty status.
- Describe the Issue: Explain the issue with the product and, if possible, include photos for faster processing.
Our team will review your claim and provide guidance on the next steps, which may include repair, replacement, or refund.
3. Product Support and Assistance
At PeryHome, we are committed to supporting you with any questions or issues you may have with your product. Even if your product is no longer under warranty, our team is available to offer assistance and guidance.
Product Care: For information on maintaining and caring for your furniture, visit our [Product Care page] for cleaning and maintenance tips.
Customer Service: Contact our support team for any additional assistance or product inquiries.
4. Limitations of Liability
PeryHome is not responsible for any indirect, incidental, or consequential damages arising from the misuse of our products. Our liability is limited to the amount paid for the product.
5. Contact Us
For further information on our Warranty & Support Services, please reach out to us:
PeryHome Customer Support
Email: contact@peryhome.com
Phone: +48 453 099 877