Terms of Use and Customer Information
Effective Date: 01.11.2024
These Terms of Use and Customer Information document applies to all users and customers on the PeryHome e-commerce platform. By accessing the site, each user is deemed to accept the following terms. These conditions aim to secure the rights and obligations of users and provide a safe, lawful, and efficient experience on the platform.
I. Definitions
The following terms in this document have the specified meanings:
- PeryHome: MEKA BURGAZLI MOBILYA , ul. Smulikowskiego 4A/21 00-389 Warszawa. PeryHome is the owner and operator of the e-commerce platform.
- User: Any visitor who accesses the PeryHome platform.
- Customer: Users who place orders or make purchases on PeryHome.
- Product: All furniture and accessory items offered for sale on the PeryHome platform.
- Order: A transaction where the customer initiates a purchase request via the platform.
- Contract: The sales agreement between PeryHome and the customer, concluded online via the platform.
- Warranty: The post-sale guarantee provided that assures product quality for a specific period.
- Privacy Policy: The data security policy implemented by PeryHome regarding the processing of user data.
II. General Provisions
- Purpose: PeryHome provides an e-commerce platform where users can browse, order, and purchase furniture and accessories.
- Scope: These terms of use apply to all users and customers of the site. By accessing the site, each user accepts these terms.
- Service Scope: PeryHome offers products on the platform in their current condition and based on availability. Product availability and stock status may vary.
- Changes to Terms: PeryHome reserves the right to update these terms. Updated terms will be effective as of the date they are published on the site.
III. Ordering and Purchasing
- Order Process: Customers can create an order by adding their chosen products to the cart on PeryHome’s platform. Upon order confirmation, a sales contract is established between the customer and PeryHome.
- Payment: PeryHome offers secure payment options, including credit card, debit card, and other specified payment methods.
- Pricing and Taxes: All displayed prices include VAT. The delivery process begins once the payment is successfully completed.
- Delivery: Orders are delivered to the address specified by the customer via designated courier services. Delivery times vary based on product availability and delivery address.
IV. Cancellation and Return Policy
- Cancellation: Once an order is placed, customers can contact support to request a cancellation, which will be reviewed by the support team.
- Return Policy: PeryHome offers a 14-day return policy to ensure customer satisfaction. Customers can initiate a return request within 14 days from the date of delivery.
- Return Conditions: Returned products must be unused, undamaged, and in their original packaging. Customers should contact our support team to initiate a return process.
- Return Process and Refunds: The return process begins once the returned products are inspected and verified. Upon approval, the paid amount will be refunded.
V. Warranty and Support Services
- Legal Warranty (Rękojmia): In compliance with Polish consumer law, all PeryHome products come with a 2-year statutory warranty, effective from the delivery date. The warranty covers manufacturing defects or material faults.
- Warranty Process: If the product has a manufacturing or material defect, customers can contact PeryHome support to initiate a warranty claim. Necessary repairs or replacements are provided within the warranty coverage.
- Support Services: Customers can reach out to PeryHome support services for product assistance during and after the warranty period.
VI. Privacy and Data Security
- Data Protection: PeryHome processes and protects users’ personal data according to its Privacy Policy. User data is not shared with third parties, except as required by law.
- Cookies: PeryHome uses cookies to enhance user experience. The use of cookies is subject to the user’s consent, as explained in the privacy policy.
- Data Security: All necessary technical and administrative measures are taken to protect user information.
VII. Limitation of Liability
- Product Information: PeryHome strives to keep product information up-to-date. However, certain product features like color and size may vary due to display settings.
- Damage and Loss: PeryHome is not responsible for damages resulting from user error or improper use of the products.
- Direct and Indirect Damages: PeryHome is not liable for any direct or indirect damages resulting from improper or illegal use of the products.
VIII. Validity and Modifications
PeryHome reserves the right to modify these Terms of Use and Customer Information. Updated terms are effective from the date of publication and are deemed accepted by all users accessing the site.
8. Contact Us
For more information, please contact PeryHome Customer Support:
PeryHome Customer Support
Email: contact@peryhome.com
Phone: +48 453 099 877